Effective Date: 10/29/2025
Store Name: AhmadAutoPoint
Website: www.ahmadautopoint.com
Overview
At AhmadAutoPoint, we aim to provide our customers with high-quality auto accessories and excellent service. If you are not completely satisfied with your purchase, we're here to help.
1. Returns
You have 7 days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
You'll also need to provide a receipt or proof of purchase.
To start a return, please contact us at:
📧 Email: ahmadautopoint@gmail.com
If your return is accepted, we'll send you instructions on how and where to send the product back.
Items sent back to us without first requesting a return will not be accepted.
2. Non-Returnable Items
Certain items cannot be returned, such as:
Electrical or electronic components
Used or installed auto accessories
Custom or special-order parts
Gift cards
If you're unsure whether your item is eligible for return, contact us before making a purchase.
3. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, email us at ahmadautopoint@gmail.com within 7 days of receiving your order.
4. Refunds
Once we receive and inspect your returned item, we'll notify you about the status of your refund.
If approved:
Your refund will be processed automatically to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
If more than 10 business days have passed since approval and you haven't received your refund, please contact your bank or payment provider.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us immediately with your order number and photos of the item.
We'll evaluate the issue and make it right as quickly as possible.
6. Cancellations
Orders can be cancelled within 24 hours of placing them if they have not been shipped.
Once the order has been processed or dispatched, cancellation is not possible.
7. Contact Us
For any refund or return-related queries, please contact us:
📧 Email: ahmadautopoint@gmail.com
📞 Phone: 0309-3583111
🏬 Store Name: AhmadAutoPoint
🌐 Website: www.ahmadautopoint.com
📍 Address: Murat Khan Center, Shop #1, Lower Ground, Montgomery Road, Lahore, Pakistan
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