Refund policy

Return & Refund Policy

Last Updated: August 19, 2026

At Ahmad Auto Point, we are committed to providing high-quality car accessories and a reliable shopping experience. If you receive an incorrect, damaged, or defective product, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

You received the wrong product or wrong vehicle model.
The product arrived damaged or defective.
The product has a manufacturing issue that affects its normal use.
The product is significantly different from the description or specifications shown on our website.

Return requests must be made within 7 days of receiving your order.

2. Non-Returnable Items

Returns may not be accepted for:

Products that have been installed, used, modified, or damaged after delivery.
Products with missing or damaged original packaging.
Products damaged due to incorrect installation or improper use.
Custom or specially ordered products.
Items returned after the 7-day return period.

3. Return Conditions

To be eligible for a return:

The product must be in its original condition.
All original packaging, accessories, and included items should be returned.
You must provide your order number and details of the issue.
Clear photos or videos may be requested to verify the problem.

Our team will review the request before approving the return.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

Please provide:

Order number
Photos/videos of the product
Photos of the packaging, if applicable
A short description of the issue

If the issue is confirmed to be our responsibility, we may provide a replacement or refund.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the applicable payment/refund method. Processing time may vary depending on the payment provider or bank.

Shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product supplied by Ahmad Auto Point.

6. Exchange / Replacement

Where applicable, we may offer a replacement instead of a refund.

Replacement products are subject to availability. If the same product is unavailable, we may offer an alternative solution or refund.

7. Return Shipping

If the return is due to an incorrect, defective, or damaged product received from Ahmad Auto Point, we will guide you regarding the return shipping process.

For returns caused by customer preference, incorrect vehicle/model selection, or other customer-related reasons, return shipping costs may be the customer's responsibility.

8. Order Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been dispatched, cancellation may no longer be possible and the order may need to be handled according to our return policy.

9. How to Request a Return

To request a return, contact Ahmad Auto Point through the contact details provided on our website.

Please include your order number, product name, reason for return, and photos/videos where applicable.

Our team will review your request and provide further instructions.

10. Contact Us

Ahmad Auto Point
Website: ahmadautopoint.com
WhatsApp/Call: 03093583111

We reserve the right to reject returns that do not meet the conditions outlined in this policy.